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More inbound calls could mean that you might need to set up multiple incoming lines which can be directed to customer service representatives.

The Vo - IP enabled PBX phone system is incorporated with advanced features such as auto attendant, call transferring, call screening, find me follow me call forwarding, caller ID, music on hold, voice mail, and fax to email. Also, bear in mind that routing your phone traffic over the Internet might necessitate an upgrade of the company's Internet connection, in order to support voice as well as data.

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